What a good customer service shortlist looks like
Shortlisted agents have passed a mock call or chat built around your business, a written English test and, where needed, an Arabic test. We also check typing speed for chat and email roles.
- Mock call or chat based on your products
- Written and spoken English assessed
- Arabic tested for local customer bases
- Experience with Zendesk, Freshdesk or WhatsApp Business
Arabic-speaking agents in the UAE
Many UAE businesses need Arabic support for local customers. Arabic-speaking agents are usually hired in the UAE, and we test both Arabic and English for those roles.
Remote agents from the Philippines
Filipino agents bring strong neutral English and long experience in contact centres serving overseas customers. Because the Philippines is four hours ahead, a remote agent can also cover early mornings or evenings in the UAE.
South African agents suit English-language support during UAE office hours, with almost no time difference.
Testing customer service agents on real scenarios
A good interview does not always make a good agent. The mock call or chat shows how a candidate handles a frustrated customer, follows a process and closes a case, which is what you need to know.